Trading
Can you tell of a time when you were faced with an angry customer and how you dealt with it?
Nobody goes through a retail career without having to deal with some angry (and sometimes irrational) customers. However, retail is a customer service industry and they will want to see that you are able to remain calm and deal with the complaint according to standard protocol.
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- Do you have any questions about this retails job?
- Are you a retailer looking for a good employee, or a good employee looking for a retailer?
- How would you ensure that all the goods and services are being transported properly from wholesale market to retail market?
- What are the things that you need to check in a retail market, as a first line supervisor?
- What would you say are your weaknesses in retails job?
- As a supervisor for a wholesale market, what actions would you take to increase the profit?