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Operations is the administrative heart of the insurance company, providing the transaction
monitoring and processing infrastructure that ensures execution of policy issuance and renewals for
customer coverages. It is the engine driving back-office work by updating underwriting rating
information, fulfilling production requirements, setting up billing accounts, reconciling payments,
paying commissions, executing changes, tackling execution anomalies, and dealing with peaks and
valleys of demand. That engine depends on input from the frontline functions of the business—
Legal, Marketing, Sales, Underwriting, Claims, and Finance.
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